S&H Signature Car Services - Terms and Conditions
Effective Date: January 1, 2025
1. Introduction
Welcome to S&H Signature Car Services (“we,” “us,” or “our”). By booking or using our platform for services, you agree to the following Terms and Conditions (the “Agreement”), which govern your use of our services. Please read these terms carefully before making any bookings or utilizing our services. If you do not agree with these Terms and Conditions, please refrain from booking or using our services.
2. Services Provided
S&H Signature Car Services offers a platform to connect premium car transportation services to individuals, groups, and corporate clients. Our services include, but are not limited to:
3. Booking and Reservation
3.1 Booking Process: Bookings can be made via our website, mobile app, or by contacting our customer service team. All bookings are subject to availability.
3.2 Booking Confirmation: Upon booking, you will receive a confirmation email or text message with the details of your reservation. If you do not receive confirmation, please contact us immediately via phone.
3.3 Payment: All reservations must be secured with a valid payment method. We accept MasterCard, Visa, American Express, and Discover Card. Full payment or a deposit may be required depending on the service.
3.4 Cancellations and Modifications: We request that our customers cancel the reservation in advance as follows to avoid cancellation fees:
a. Two hours before your flight takes off for pickups from:
b. Three hours before your flight takes off for pickups from:
c. Local Reservations: We request a minimum of at least two before your reservation. For any other borough or out-of-state pickup, please ask your customer service representative.
d. Out of New Jersey tri-state pick-ups: We request the approximate duration of the trip from midtown Manhattan plus an additional hour for cancellation.
e. Specialty Vehicles: For all specialty vehicles, cancellation times vary depending on the vehicle type. All Sprinter vans/Mercedes Benz S550 are subject to full charge unless cancelled 24 hours prior to reservation time. All bus/stretch limousine reservations are subject to full charge unless cancelled 72 hours prior to reservation time. If you cancel after our time frame, you are subject to being charged the full amount of the reservation.
f. Events: The cancellation policy is 30 days prior to the date of the event. The deposit of 50% is required and will be charged on the day of signing this agreement. The remaining balance is due two weeks prior to the event date. All deposits are nonrefundable.
4. Client Responsibilities
4.1 Punctuality: It is your responsibility to ensure you are ready at the scheduled pick-up time and location. Delays may incur additional charges.
For airports, waiting time:
*Starting from the time of arrival at the gate* For all other pickups, you receive a 10-minute grace period. After that you will be charged waiting time depending on your vehicle type. Waiting time can range from $20 to $40 every 30 minutes.
4.2 Behavior and Conduct: Clients are expected to behave in a respectful manner while using our services. Aggressive, illegal, or disruptive behavior will not be tolerated. In such cases, the driver may terminate the service immediately, and no refund will be issued.
4.3 Luggage and Items: S&H Signature Car Services is not responsible for any lost, stolen, or damaged items during transit. Clients should ensure all belongings are secure and accounted for during the ride.
4.4 Child Seats: If a child seat is required, it must be requested at the time of booking. Availability is subject to request and will incur an additional charge.
4.5 FAILURE TO ARRIVE FOR PICKUP: If S&H Signature Car Service is unable to reach the user or a representative within 15 minutes after the scheduled pick-up time using the contact information provided on the reservation form, then the service will be abandoned on the grounds of user absence. Failure to arrive for pick up without prior notification will be considered a no-show, resulting in a full charge to the customer.
4.6 Dispute Resolution: By using our platform, you acknowledge and agree that S&H Signature Car Services acts solely as a broker to connect clients with professional drivers for private transportation services. We are not responsible for any accidents, incidents, or damages that occur once the client and driver are connected and the ride has begun. In the event of an accident or mishap during the ride, both the client and the driver are solely responsible for resolving the matter directly through their respective insurance providers. S&H Signature Car Services disclaims any liability for claims, injuries, property damage, or disputes arising from the transportation service.
5. Service Standards
5.1 Vehicle Type and Availability: The specific vehicle type requested may not be guaranteed due to unforeseen circumstances. We reserve the right to substitute an equivalent or superior vehicle if necessary.
5.2 Route and Duration: While S&H Signature Car Services and the professional drivers are not responsible for missed flights, changed plans, or losses incurred due to circumstances that are beyond our control. These circumstances include, but are not limited to, causes beyond its reasonable control, acts of God and nature, acts of terrorism, travel congestion, road closures, accidents, flight, and weather delays. S&H Signature Car Services liability for all causes whatsoever arising shall be limited to your actual damages, in an amount not to exceed the sum of all charges paid by the client for the fare. S&H Signature Car Services shall have no liability with respect to its obligations under this agreement or otherwise for consequential, exemplary, special, indirect, incidental, or punitive damages even if it has been advised of the possibility of such damages. This limitation applies to all causes of action or claims in the aggregate, including, without limitation, breach of contract, breach of warranty, indemnity, negligence, strict liability, misrepresentation, and other torts. Each party, including you, the user, and S&H Signature Car Services, understands and agrees that these remedies, exclusions, and limitations allocate the risks of service nonconformity as authorized by the Uniform Commercial Code and/or other applicable laws. S&H Signature Car Services rates for services reflect and are set in reliance upon this allocation of risk and the exclusion of consequential damages and limitations of liability set forth in this agreement. The foregoing limitations of liability apply without regard to any intentional misconduct or gross negligence by S&H Signature Car Services.
5.3 Driver Qualifications: All of the drivers are licensed, insured to provide safe and courteous service through their state department of motor vehicles. We request high standards of professionalism and service quality from our independent contractors.
6. Fees and Charges
6.1 Standard Charges: The cost of our services will be calculated based on factors such as:
6.2 Additional Fees: Additional fees may apply in the following cases:
7. Liability
7.1 Limitation of Liability: To the fullest extent permitted by law, S&H Signature Car Services is not liable for any indirect, consequential, or punitive damages arising from the use of our services, including delays, accidents, or loss of personal belongings.
7.2 Insurance Coverage: S&H Signature Car Services serves exclusively as a broker, connecting clients with drivers for private transportation. We are not liable for any accidents, incidents, or damages that occur once the client and driver are connected and the ride has commenced. In the event of an accident or mishap during the ride, both the client and driver are solely responsible for resolving the issue through their own insurance providers. S&H Signature Car Services disclaims any liability for claims, injuries, property damage, or disputes related to the transportation service. For additional protection, we recommend that clients secure their own travel insurance.
7.3 Force Majeure: S&H Signature Car Services will not be held liable for any failure or delay in providing services caused by circumstances beyond our reasonable control, including natural disasters, strikes, or governmental restrictions.
8. Privacy and Data Protection
8.1 Collection of Data: We collect personal information when you book our services, including your name, contact details, payment information, and preferences. This data is used solely for the purpose of processing your reservation and providing our services.
8.2 Data Security: We implement reasonable measures to protect your personal data. However, we cannot guarantee complete security of your information transmitted over the internet.
8.3 Privacy Policy: Please review our Privacy Policy for further details on how we handle your personal data.
9. Governing Law
These Terms and Conditions are governed by the laws of New Jersey state and the Optional Municipal Charter Law. Any disputes arising out of or in connection with these terms will be subject to the exclusive jurisdiction of the courts in New Jersey state and the Optional Municipal Charter Law.
10. Amendments to Terms
S&H Signature Car Services reserves the right to amend these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review these terms periodically.
11. Excess Cleaning & Damage
If, during or after the transportation service, the company is required to expend an extended amount of time and material to clean the vehicle due to acts of the client or any passenger (i.e., spilling food & drinks, vomiting, prohibited smoking, excessive trash) , the company, at its discretion, will charge the client additional fees to cover such expense. Damage to the vehicle in any way caused by actions of the client or any passenger will be charged in full to the client. The cleaning fee can range between $250 up to $1,000.
12. Smoking is Strictly Prohibited
Smoking is not permitted in all of our fleet; a FEE OF AT LEAST $250 will be charged automatically if a passenger smoked; this includes CIGAR, VAPE, CIGARETTE, CANNABIS (MARIJUANA) ETC.
13. General Provisions
By using the services of S&H Signature Car Services, you, the user, agree to be bound by these Conditions of Service, which shall be governed by the laws of the State of New Jersey. Any disputes arising from, under, or in connection with these Conditions of Service, including but not limited to their validity, interpretation, performance, or breach, shall be exclusively resolved in the federal or state courts located in or having jurisdiction over Essex County, New Jersey. You consent to the jurisdiction of such courts and waive any claim of forum non-convenience. You also agree to reimburse S&H Signature Car Services for any legal fees and expenses incurred in instituting or defending a lawsuit brought by or against you. These Conditions of Service, together with any other operating rules or terms posted on the Site (including the Privacy Policy), constitute the entire agreement between S&H Signature Car Services and you, superseding all prior agreements, whether written or oral. No action or inaction by S&H Signature Car Services shall be deemed a waiver of any of these Conditions of Service. If any provision of these Conditions of Service is found to be unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
14. Contact Us
If you have any questions or concerns regarding these Terms and Conditions or our services, please contact us at:
By booking with us, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.